At pkrvin, your privacy is not an afterthought — it is built into how we operate. This policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and the rights you have over your own information.
At a Glance
A plain-English overview of the key commitments in this policy. Full legal detail follows in the sections below.
All personal data collected by pkrvin is stored on encrypted, access-controlled servers. We apply industry-standard security protocols to guard against unauthorised access, disclosure or alteration.
We do not sell, rent or trade your personal information to third parties for marketing purposes. Data is shared only where strictly necessary for service delivery, legal compliance or fraud prevention.
You have the right to access, correct, export or request deletion of your personal data at any time. Submit a request through our support channel and we will respond within the timeframe set out in Section 9.
We use cookies and similar tracking technologies only to improve your experience, maintain session security and understand aggregate usage patterns. You can manage cookie preferences through your browser settings.
pkrvin collects only the data that is genuinely necessary for account management, KYC verification, payment processing and regulatory compliance. We do not collect data beyond what serves a clear, documented purpose.
Promotional emails, SMS alerts and push notifications are always opt-in. You can withdraw consent for marketing communications at any time through your Account settings or by contacting our support team directly.
Contents
This Privacy Policy ("Policy") describes how pkrvin ("we", "us", "our", "the Operator"), the entity operating the online gaming and betting platform accessible at pkrvin.cam ("the Platform"), collects, uses, stores, shares and protects personal information about registered and prospective users ("you", "your", "the User").
pkrvin is an English-language online gaming information and betting platform designed for Pakistani users. We are committed to handling personal data responsibly, transparently and in accordance with the privacy obligations imposed by the jurisdiction in which the Operator is licensed. This Policy applies to all data collected through the Platform, including via desktop browsers, mobile browsers and any associated applications.
By creating an Account, making a deposit or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree to this Policy, you must not use the Platform.
This Policy should be read alongside our Terms & Conditions. Together, these documents govern your relationship with pkrvin.
For the purposes of this Policy, the following terms shall have the meanings set out below:
pkrvin collects Personal Data across several categories depending on how you interact with the Platform. The categories below describe what we collect and why:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC/passport number, selfie/video verification | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number (mobile), city of residence (e.g., Karachi, Lahore, Islamabad) | Account communications, support, marketing (where consent given) |
| Financial Data | Deposit/withdrawal history, payment method references, account balances in PKR | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, bet history, game sessions, bonus activations, feature interactions | Service improvement, responsible gambling monitoring, personalisation |
| Communications Data | Live chat transcripts, support email content, survey responses | Dispute resolution, service quality, staff training |
We do not collect sensitive categories of Personal Data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data beyond what is strictly required for identity verification under applicable KYC regulations.
pkrvin collects Personal Data through the following channels:
We use collected Personal Data for the following clearly defined purposes:
pkrvin relies on the following legal bases for processing your Personal Data:
pkrvin does not sell, rent or trade your Personal Data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
All third-party Data Processors engaged by pkrvin are required to handle Personal Data in accordance with applicable privacy standards and are prohibited from using your data for any purpose beyond the documented scope of their service engagement.
pkrvin retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | AML/KYC regulatory obligations |
| Financial Transaction Data | 7 years from date of transaction | Accounting, audit and AML compliance |
| Responsible Gambling Records | Duration of account plus 5 years | Regulatory compliance, self-exclusion enforcement |
| Support & Communications Data | 3 years from date of interaction | Dispute resolution, quality assurance |
| Technical & Usage Data | 13 months on a rolling basis | Security monitoring, platform analytics |
| Marketing Consent Records | Until consent is withdrawn plus 3 years | Proof of consent for compliance purposes |
Where no specific retention period is prescribed by law, pkrvin will retain data only for as long as is reasonably necessary and will securely delete or anonymise it once that purpose has been fulfilled.
Subject to applicable law and any overriding legal obligations, you have the following rights with respect to your Personal Data held by pkrvin:
To exercise any of the rights above, please contact our support team via email at [email protected] or through the live chat channel on the Platform. We will acknowledge your request within 3 business days and aim to provide a substantive response within 30 days. Complex requests may require up to 60 days; we will notify you if an extension is necessary.
We may need to verify your identity before processing a data rights request. This is to ensure that Personal Data is disclosed only to the Account holder.
The Platform uses cookies and similar technologies (including local storage and session tokens) to provide a functional, secure and personalised experience. The following cookie categories are in use:
You can control or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform. For further information on managing cookies, refer to your browser's help documentation.
pkrvin implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
Your Responsibilities: While pkrvin takes robust steps to protect your data, you are also responsible for maintaining the confidentiality of your Account credentials. Do not share your password with anyone. pkrvin will never ask you for your password via email, chat or phone. If you suspect unauthorised access to your Account, contact support immediately.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, pkrvin will notify affected users without undue delay and report to the relevant supervisory authority in accordance with applicable law.
The Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator/licence jurisdiction. pkrvin does not knowingly collect or process Personal Data from individuals who are under the applicable minimum age.
Age verification is conducted as part of the KYC process for all Accounts. Where we have reasonable grounds to believe that Personal Data has been submitted by a minor, the relevant Account will be suspended immediately, all Personal Data will be securely deleted, and any funds associated with that Account will be handled in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe that a minor has registered an Account or submitted Personal Data to pkrvin, please contact us immediately at [email protected] so that we can take prompt action.
pkrvin operates internationally and may transfer your Personal Data to, and store it in, countries outside Pakistan. These countries may have data protection laws that differ from those applicable in Pakistan.
Where Personal Data is transferred outside the jurisdiction in which it was collected, pkrvin takes appropriate safeguards to ensure that your data continues to be protected to a standard consistent with this Policy. These safeguards may include contractual clauses between pkrvin and its service providers that require the recipient to protect Personal Data to an equivalent standard.
For further information about the safeguards applied to international data transfers or to obtain a copy of the relevant documentation, please contact our support team at [email protected].
pkrvin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will notify registered users via email or a prominent notice on the Platform at least 7 days before the revised Policy takes effect.
The date of the most recent revision is displayed at the top of this page. We recommend reviewing this Policy periodically so that you remain informed about how we protect your Personal Data. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.
If you do not agree to the amended Privacy Policy, you must stop using the Platform and may request closure of your Account and deletion of your Personal Data, subject to our legal retention obligations set out in Section 8.
If you have any questions, concerns or requests relating to this Privacy Policy or the way pkrvin handles your Personal Data, please reach out through the following channels:
Email: [email protected]
This email address is provided as plain text for reference only. We aim to respond to all privacy-related enquiries within 3 business days.
Live Chat: Available 24/7 via the Platform (as per operator availability). English and Urdu assistance available from support staff.
For data rights requests, please include your registered email address and a brief description of your request so we can verify your identity and respond efficiently.
For responsible gambling concerns, self-exclusion requests or limit adjustments, please visit our Responsible Gambling page or contact our safer gambling team directly through the live chat channel.
Your Data, Your Control
Now that you understand how pkrvin handles your personal data, you can explore the platform with confidence. Transparent rules, PKR-friendly cashier, cricket and PSL betting markets, and responsible gambling tools — all designed with Pakistani players in mind.
18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Play responsibly.